Waterville Valley New Hampshire Skiing and SnowboardingWaterville Valley New Hampshire Skiing and Snowboarding

Mountain Services

Listed below is a selection of Mountain Services that are available around the resort. If you have any questions prior to your trip to Waterville Valley Resort, call 1-800-GO-VALLEY.


Located on 2nd floor of Base Lodge adjacent to the Guest Services desk.


Located in the Competition Center to left of Valley Run quad.  For more info on events and programs please call 603-236-8601.

Child Care

Located on the first floor of the Base Lodge. Learn More »

First Aid Clinic

We hope you'll never need them, but if you do, Waterville Valley's Ski Patrol is ready to help you. Waterville Valley's First Aid Room is located in the Ski Patrol Clinic, right near the Lower Meadows Double Chair. The Clinic is accessible from the parking lot, or you can ski to it from the base area, going towards Lower Meadows.

Located in the Seasonal building on the 1st floor.  To contact the First Aid Clinic, please contact Patrol at ext. 3152.

Guest Services

Guest Services staff are ready to help you with all your needs. For directions, information, and helpful tips, and all your informational needs, just visit the Guest Services desk on the 2nd floor of the Base Lodge, or inquire at the Ticket office or Valet Parking office (bottom of the main stairway).

Retail & Repair Shop - Sport Thoma

Whether you are looking for just a simple hand or toe warmer, a little memento of your trip, or that new pair of skis you’ve always wanted we are your one stop source for all of your ski and snowboard needs. Conveniently located between the base lodge and rentals. Try before you buy at our full line Demo Center. Use this unique location to try the latest and greatest skis from Blizzard, Head, K2, Nordica, Rossignol, and Volkl. We offer custom boot fitting and insoles with Master Boot fitting right here at the base area. This is your opportunity to get the perfect boot fit like you’ve never had before. Don’t need new, just a tune-up for your skis or board? Get that too, in just minutes.

No sticker shock here, we offer competitive pricing with knowledgeable, friendly staff. We look forward to helping you make your mountain experience the best you’ve ever had.

Located in the courtyard at the base of the mountain.   Learn More »

Seasonal Lockers, Ski & Bag Check

Seasonal Lockers are available! Don't want to lug your equipment to the mountain every day? Store your stuff in a Seasonal Locker located at the base of the mountain. Just here for the day? Utilize our Ski Check, located below the Base Lodge deck. Or our Bag Check located on the 2nd floor of the Base Lodge.  Learn More »

Valet Parking

 Located at the "Drop-Off" parking area. Learn More »


Free WiFi is available in the Base Lodge.