Policies & Useful Information

Contact

Front Desk Phone: 888-462-9887
Or by email: townsquare@waterville.com

• All condos are designated as smoke-free. Pets are strictly prohibited.
• Rates include 9% NH Rooms and Meals Tax and 15% Resort Fee. Prices are per condo, per night.
• Deposits & Payments
  
  • Deposit of 50% of reservation total (or the full amount, on one-night stays) is required at time of booking.
  • Deposit can be made by Check (if booking at least 30 days prior to arrival), Money Order, Certified check, or Credit Card (Visa, MC, Amex, Discover).
  • Reservations made within 14 days of arrival must be guaranteed with a credit card payment at the time of the reservation booking.
  • Final payment policy: Full payment of balance is due at the time of check-in. Final payment may be made by Credit Card or cash. Sorry, we do not accept personal checks as final payment.
  • Security Deposit: A valid credit card imprint OR a $100 cash deposit will be REQUIRED at check-in, in addition to the balance due.
• Cancellation Policy
  • If cancellation occurs at least 15 days prior to your arrival date, you will receive a refund of your deposit, less a $30 processing fee.
  • If cancellation occurs less than two weeks prior to your arrival date, your entire deposit is forfeited.
  • Change in your reservation date within 2 weeks of arrival is allowed only once, more than 4 days prior to arrival. There will be no refund on changed reservations.
• Check-in time is 4:00 PM. Our office is located on the first level, immediately to the right as you enter Town Square.
• Checkout time is 10 AM. Late departures not authorized by the Front Desk will be charged at the rate of $20 per hour.
• Please be aware that our Front Desk is not open 24 hours a day. Closing hours vary. We can make arrangements for late arrivals!
• We provide complimentary ski lockers on the ground level for you to store skis and snowboards. 
• Maid Service: Units are cleaned before and after your stay. The housekeepers will provide fresh towels and empty garbage daily. For stays of 7 nights or longer, linens will be changed after the 3rd and 7th nights of your stay. Complete maid service may be requested for a daily charge. You are asked to please wash your dishes before departure; if dish washing or excessive kitchen cleaning is required after your checkout, a fee of at least $30 will be assessed.
• Crib Rentals: Portable cribs available. Advance reservations strongly recommended.
• Smoking is not allowed in our condos or indoor hallways. Fee (minimum of $200) will be assessed for smoking.
• There is a $20 charge for each key not returned to the Front Desk upon check out.
• Quiet hours are from 10pm until 8am.
• Pets are not allowed in our condos. Fee (minimum of $200) will be assessed for animals in units, or you may be asked to leave.
• All rates are subject to change without notice.